Chris Heller - 9/26/24

Limiting Negativity and Cultivating Positivity

• Limit your exposure to negativity, as this can create a filter that prevents seeing opportunities
• Fill your "mental drawer" with positive inputs through reading, listening, and spending time with the right people
  • This helps build a strong, success-oriented mindset

Discipline as a Muscle to Develop

• Discipline is a skill that can be built through consistent practice of doing difficult tasks
• Develop the discipline to follow a daily schedule and complete lead generation/follow-up activities, even when you don't feel like it
  • Developing this discipline is oftentimes key to long-term success

Under-Promising and Over-Delivering

• Consistently under-promising and over-delivering for clients and partners helps create positive experiences and a strong reputation
• By studying and managing client expectations, agents can exceed them and make clients feel valued, which supports a positive mindset

Not Worrying About Others' Opinions

• Don't be overly concerned with what others think
• Stay focused on goals and priorities, rather than being distracted by others' opinions or judgments
  • Maintaining this mindset allows for greater productivity and effectiveness

Being Committed, Not Attached

• Differentiate between being committed to outcomes versus being attached to them
• Attachment can lead to anxiety and poor decision-making, while commitment allows for more flexibility and power in negotiations and other situations
  • Maintaining this mindset helps navigate setbacks and challenges

Parting Thoughts

• Reflect on where these concepts could be most impactful in your own lives and businesses
• It is important to reframe change as an opportunity, rather than a threat, in order to identify and capitalize on new possibilities