Troubleshooting
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      1. Movoto Select Network
      2. Troubleshooting

      Not Receiving Emails from Movoto

      If you are not receiving emails from Movoto, you may need adjust your email settings so that they don't block or filter out emails from Movoto. This includes:

      1. Adding Movoto as a Contact
      2. Adding Movoto's email address(es) to your email’s allow list (white list)
      3. Move Movoto emails from your Spam/Junk folder to your Inbox

      Movoto primarily sends email notifications from the following addresses:

      selectnetwork@ojo.com

      noreply@email.ojorealestateagent.com

      clientsubmission@email.ojorealestateagent.com

      selectnetworkinquiry@ojolabs.com

      support@ojolabs.com

      no-reply@movoto.com

      Instructions for major email providers can be found below. Use the instructions from your specific email provider to make sure Movoto emails are not blocked or sent to your spam folder. 

      Gmail

      How to add us as a contact within Gmail: 

      1. Log into your Gmail account and click the 9 dots (Google Apps) button on the upper right hand corner of  your screen
      2. Select “Contacts”
      3. Select “Create contact”
      4. Enter our email address(es) and the name you would like it to show us as (i.e. Movoto Reminders)
      5. Click “Save”

      How to add our email address(es) to your allow list within Gmail:

      1. Log into your Gmail account and click on the gear icon in the upper right hand corner. Select “See all Settings” 
      2. Select “Filters and Blocked Addresses”
      3. Select “Create a New Filter” 
      4. Add the email addresses you want to allow in the “From” field
      5. Select the “Never Send to Spam” box and select “Create Filter”

      How to move an email from your Spam folder to the Inbox within Gmail:

      1. Find the email within your Spam folder and click to open it
      2. Click the “Move to” button in the upper middle menu bar
      3. Select Inbox

      Yahoo

      How to add us as a contact within Yahoo:

      1. From Yahoo Mail, click the Contacts icon
      2. Click the All tab
      3. Click Add a new contact
      4. Enter the contact's info
      5. Click Save

      How to add our email address(es) to your allow list within Yahoo:

      1. Click Settings once in Yahoo mail
      2. Click Filters and then Add
      3. Enter a Filter Name
      4. Either our Email Address(es) and name you are wanting to add to your allow list in the Recipient field (i.e. OJO Reminders)
      5. Select to send all mail to Inbox
      6. Click Save and Save 

      How to move an email from your Spam folder to the Inbox within Yahoo:

      1. Open the Spam folder and locate the email you’re wishing to move
      2. Select the email
      3. Click Not Spam and it will be moved to your Inbox

      Outlook

      How to add us as a contact within Outlook:

      1. Click People at the bottom of the screen
      2. From the File menu, select New Contact
      3. Enter our email address(es) and name (i.e. OJO Reminders)
      4. Select “Save & Close”

      OR

      1. When you receive an email from us, open the message so that our email address is shown in one of these lines: From:, To:, CC:, or BCC:.
      2. Right click the name and choose Add to Outlook Contacts
      3. Enter the email address, name, and any other information you’d like to include (i.e. OJO Reminders)
      4. Select Save

      How to add our email address(es) to your allow list within Outlook:

      1. Open the Safe Senders settings
      2. Within Safe senders and domains, enter our email address(es) and name. Select Add

      How to move an email from your Spam folder to the Inbox within Outlook:

      1. Open the Junk Email folder
      2. Select the message and either select Not junk > Not junk (or Not spam > Not spam) from the top toolbar, OR click into the message and select the It’s Not Junk link at the top